Placing an order
Any order for a Product placed through the Site is an offer by you to purchase a particular Product for the price shown on the Site at the time you place the order. All orders are subject to confirmation of the availability and price of each Product. If we revise, or do not confirm the availability or the price of a Product, you may cancel your order for that Product.
We provide an estimated delivery timeframe during the checkout processes. We will confirm the actual delivery dates after the order has been placed. The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the Site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Features and specifications of Products described or depicted on the Site are subject to change without notice.
All weights and dimensions mentioned are approximate.
Before ordering custom furniture and fabrics we recommend that you view a physical sample of the relevant fabric. You can view fabrics used by requesting via email that a sample be sent to you.
All Product prices are quoted are ex VAT.
Delivery costs will also be charged on orders delivered to you. The delivery fee payable for your order depends on the Product(s) you order, your location and the size of your order. See Delivery terms and conditions.
All charges payable in relation to an order are clearly displayed in the ‘Total’ during the checkout process prior to placement of an order.
Payment and Payment methods
We currently accept payment by Visa, MasterCard and PayPal for orders placed online.
You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
Your nominated payment method may trigger fraud prevention protocols. In the event that this occurs, we may contact you to confirm additional details, or cancel the transaction.
To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card or PayPal account is used fraudulently or in an unauthorised manner.
We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days.
Returns and cancellations
Goods once sold cannot be returned for credit. It is not a standard policy to return unwanted goods therefore It is recommended and advised that goods are purchased with a good understanding of the requirements to avoid returns.
Note that goods are procured from factories across Europe and therefore returns due to change of mind can result into costly returns as good will require to be shipped back to manufacturers and therefore costs of returns can exceed the value of goods and so it is advised goods are purchased at buyers risk and understanding of the specifications.
In event that goods need to be returned, Cost of delivery of returns will be advised after obtaining quote from the couriers. Auraa Design gets subsidised costs of delivery to UK based on consolidated costs and hence the cost of returning goods will be much higher than the consolidated consignments. Therefore cost of returns will be calculated based on goods size, volume, weight and any other costs which will be calculated by couriers and advised.
Any delivery costs or installation costs that have been incurred will be non-refundable. Only cost of goods will be taken in to account for credit value.
If you are missing an item or something has arrived damaged, please let us know within three working days of the delivery and we will do our best to correct the problem.
Goods ordered as specials or bespoke items are non-returnable. Order can also not be cancelled if furniture is under production & made but not delivered.
Changes to orders can be made within 48hrs of placing orders. After that, we will need to contact respective manufacturer to see if order can be changed/altered. There may be charges on materials used if goods are in production and any cancellations at that point credit will be issued less cost of materials.
In addition, all products carry a 12-month guarantee (from date of purchase) against defects in materials & workmanship.
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.
Risk and title
Title and risk in a Product passes to buyer on delivery or collection of the Product, as the case may be.
Delivery of Products
Furniture items require a slightly longer delivery time as goods are procured from factories in Europe and UK. We will inform you of an anticipated delivery date. Deliveries will be chargeable to mainland UK unless otherwise stated on the website. Most goods are made to order and can take between 3-4 weeks to arrive to UK. UK manufactured goods can also be on a long lead-time. Tentative delivery dates of all goods will be advised at time of placing order. We reserve the right to impose further delivery charges if we are unable to deliver on the first attempt due to incorrect information supplied by the buyer or due to unavailability of access to buyer’s premises.
Bespoke items are made-to-order and we will advise & discuss delivery at the time of the order.
Deliveries shall be made between business hours of Monday-Friday 9am to 5:30pm.
Deliveries are made to the ground floor either at reception or goods inwards and will require to be off loaded by the buyer. Off-loading service is provided at additional cost and can be quoted at the time of purchase. Failure to have adequate means to off load goods can result in reschedule of delivery which can result into additional cost to the buyer.
We will keep you informed of the delivery week once the factory processes your order. Closer to that week, we will also confirm the day and a 4 – 6 hour delivery slot. If, for some reason, you can’t receive the order on that day or time-slot, please inform us immediately. Once the goods leave the factory, we can’t reschedule the delivery. If you still require rescheduling, this will incur you, the buyer, an extra cost for warehousing and rearranging the delivery.
Deliveries must be cross checked and any damages or shortfall must be reported to Auraa office within 24hrs in writing. Failures to report in time will invalidate the claims.
All furniture items come flat pack for self-assembly. Assembly instructions are normally enclosed within the flat pack goods. It is recommended to use our installation service to save on time of installation.
Goods ordered are subject to availability.
Damaged Products and returns
You must inspect the Product(s) on delivery or collection.
If a Product is damaged at the time of delivery or collection, then you should refuse to accept delivery of that Product and notify the store fulfilling your order or our Customer Service team. If you notice damage to a Product after delivery or collection, you should notify us within 3 days of delivery or collection. If so, you may return that Product to us in accordance with our Return Policy.
If you wish to return a Product that is not damaged and that was provided to you under these E-Commerce Terms, then you may return the Product in accordance with our Returns Policy.
We will not refund the delivery fee where the Product has been delivered to you, unless you are returning a Product because it was damaged.
Website Terms and Conditions
The information contained in this website is for general information purposes only.
The information is provided by Auraa Designs and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being unavailable due to technical issues beyond our control.
To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may suffer or incur (directly or indirectly) in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the services or the information contained on or accessed through this website.
You are responsible for protecting your computer systems. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with your use of the website.
Faulty or damaged products?
We ask that you check any product delivered to you to determine if it is damaged. If a product is damaged at the time of delivery, then you should refuse to accept delivery of that product and notify the store fulfilling your order or our Customer Service team. If you notice damage to a product after delivery, you should notify us within 3 days of delivery. If you wish to obtain a refund rather than a replacement, we will only refund the delivery fee if the products are determined (after assessment) to be faulty and the fault did not arise through any misuse, abnormal use or negligent use of the products by you.