Delivery and Returns - Auraa Design

Delivery and Returns


Furniture items require a slightly longer delivery time as goods are procured from factories in Europe and UK. We will inform you of an anticipated delivery date. Deliveries will be chargeable to mainland UK unless otherwise stated on the website. Most goods are made to order and can take between 3-4 weeks to arrive to UK. UK manufactured goods can also be on a long lead-time. Tentative delivery dates of all goods will be advised at time of placing order. We reserve the right to impose further delivery charges if we are unable to deliver on the first attempt due to incorrect information supplied by the buyer or due to unavailability of access to buyer’s premises.
Bespoke items are made-to-order and we will advise & discuss delivery at the time of the order.

Deliveries shall be made between business hours of Monday-Friday 9am to 5:30pm.

Deliveries are made to the ground floor either at reception or goods inwards and will require to be off loaded by the buyer. Off-loading service is provided at additional cost and can be quoted at the time of purchase. Failure to have adequate means to off load goods can result in reschedule of delivery which can result into additional cost to the buyer.

We will keep you informed of the delivery week once the factory processes your order. Closer to that week, we will also confirm the day and a 4 – 6 hour delivery slot. If, for some reason, you can’t receive the order on that day or time-slot, please inform us immediately. Once the goods leave the factory, we can’t reschedule the delivery. If you still require rescheduling, this will incur you, the buyer, an extra cost for warehousing and rearranging the delivery.

Deliveries must be cross checked and any damages or shortfall must be reported to Auraa Design office within 24hrs in writing. Failures to report in time will invalidate the claims.

All furniture items come flat pack for self-assembly. Assembly instructions are normally enclosed within the flat pack goods. It is recommended to use our installation service to save on time of installation.

Goods ordered are subject to availability.


Installation service

Auraa Design offers installation service. Cost of installation to be advised at time of placing orders. Installation cost is based on post code areas and will be worked out by our team once a firm order is ready to be placed.
For further information, please call our office on 0203 915 8008


Returns policy

Goods once sold cannot be returned for credit. It is not a standard policy to return unwanted goods therefore It is recommended and advised that goods are purchased with a good understanding of the requirements to avoid returns.

Note that goods are procured from factories across Europe and therefore returns due to change of mind can result into costly returns as good will require to be shipped back to manufacturers and therefore costs of returns can exceed the value of goods and so it is advised goods are purchased at buyers risk and understanding of the specifications.

In event that goods need to be returned, Cost of delivery of returns will be advised after obtaining quote from the couriers. Auraa Design gets subsidised costs of delivery to UK based on consolidated costs and hence the cost of returning goods will be much higher than the consolidated consignments. Therefore cost of returns will be calculated based on goods size, volume, weight and any other costs which will be calculated by couriers and advised.

Any delivery costs or installation costs that have been incurred will be non-refundable. Only cost of goods will be taken in to account for credit value.

If you are missing an item or something has arrived damaged, please let us know within three working days of the delivery and we will do our best to correct the problem.

Goods ordered as specials or bespoke items are non-returnable. Orders once placed cannot be cancelled. Order can also not be cancelled if furniture is under production & made but not delivered.

Changes to orders can be made within 48hrs of placing orders. After that, we will need to contact respective manufacturer to see if order can be changed/altered. There may be charges on materials used if goods are in production and any cancellations at that point credit will be issued less cost of materials.

In addition, all products carry a 12-month guarantee (from date of purchase) against defects in materials & workmanship.



Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail within 24 hours, we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.


Payment terms

Full payment must be made to all orders. Payment can be made online by credit card or by BACS or by cheque. Order will be processed after funds are cleared. Any payment pending must be made prior to delivery of goods. Any delays in payments can result into delays of delivery.

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