Delivery and Returns
Furniture items require a slightly longer delivery time as goods are procured from factories in Europe and UK. We will inform you of an anticipated delivery date. Deliveries will be chargeable to mainland UK unless otherwise stated on the website. Most goods are made to order and can take between 3-4 weeks to arrive to UK. UK manufactured goods can also be on a long lead-time. Tentative delivery dates of all goods will be advised at time of placing order. We reserve the right to impose further delivery charges if we are unable to deliver on the first attempt due to incorrect information supplied by the buyer or due to unavailability of access to buyer’s premises.
Bespoke items are made-to-order and we will advise & discuss delivery at the time of the order.
Deliveries shall be made between business hours of Monday-Friday 9am to 5:30pm.
Deliveries are made to the ground floor either at reception or goods inwards and will require to be off loaded by the buyer. Off-loading service is provided at additional cost and can be quoted at the time of purchase. Failure to have adequate means to off load goods can result in reschedule of delivery which can result into additional cost to the buyer.
Deliveries must be cross checked and any damages or shortfall must be reported to Auraa Design office within 24hrs in writing. Failures to report in time will invalidate the claims.
All furniture items come flat pack for self-assembly. Assembly instructions are normally enclosed within the flat pack goods. It is recommended to use our installation service to save on time of installation.
Goods ordered are subject to availability.
Auraa Design offers installation service. Cost of installation to be advised at time of placing orders. Installation cost is based on post code areas and will be worked out by our team once a firm order is ready to be placed.
For further information, please call our office on 0203 915 8008
Any standard office supply can be returned in its original undamaged packaging within 7 days of receipt for a full credit. In addition, all products carry a 12-month guarantee (from date of purchase) against defects in materials & workmanship. Note that goods are procured from factories across Europe and therefore returns due to change of mind can result into costly returns as good will require to be shipped back to manufacturers. It is recommended and advised that goods are purchased with a good understanding of the requirements to avoid returns.
All goods if need to be returned must be unused, in a saleable condition and in their original packaging without any markings or scribbles. Goods which are returned that do not match, are unfit for resale or do not match the returns requested will not be credited. With furniture items, there will be a handling and restocking charge applied for unwanted items.
You may still return unwanted or wrong ordered items after 7 days, subject to approval, for a partial credit of 75% of the original item value.
If you are missing an item or something has arrived damaged, please let us know within three working days of the delivery and we will do our best to correct the problem. If you contact us more than 7 days after the delivery, we may be able to accept the goods back, but not at the full credit value.
Goods ordered as specials or bespoke items are non-returnable. Order can also not be cancelled if goods have been made but not delivered.
Changes to orders can be made within 48hrs of placing orders. After that, we will need to contact respective manufacturer to see if order can be changed/altered.
Returns will be credited after 30 days of receipt of goods. Goods will be inspected before a credit is issued.
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.
Full payment must be made to all orders. Payment can be made online by credit card or by BACS or by cheque. Order will be processed after funds are cleared. Any payment pending must be made prior to delivery of goods. Any delays in payments can result into delays of delivery.